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The Keychain Advantage: Unifying Customer Data for Seamless Integration

Customer Loyalty / By

The Keychain is an essential element of the Informatica Customer 360 (C360) solution, designed to seamlessly connect and maintain relationships between customer data across multiple systems. Acting as a central linking mechanism, it ensures accurate, consistent, and unified access to customer information. Below, we explore how the Keychain functions and its critical role in optimizing data management. Why Implement the Keychain? For a leading global vacation and hospitality brand, Cloud Perspective implemented Keychain as part of a broader data strategy, to serve as a single source of truth for managing customer account keys across various systems. By linking their customer […]

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25% Fewer Complaints, Faster Resolutions: The Impact of a Unified Loyalty Program

Customer Loyalty / By

Why a Consolidated Loyalty Program Is Key to Customer Satisfaction Loyalty programs are a great way to reward customers and keep them engaged with your brand. However, challenges can arise when the system behind these programs becomes fragmented. This fragmentation often occurs when large organisations grow through mergers and acquisitions, resulting in disjointed customer data. A leading vacation and hospitality company managing loyalty points across four different systems experienced this very same problem. This situation led to customer frustration and operational inefficiencies. Let me share how we partnered with them to resolve these challenges. The Problem: Fragmented Loyalty Systems Hurt

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Manisha’s Update – Road to Delivery Manager

About our People, Career Development / By

We catch up with Manisha on her journey to Delivery Manager and the success she has had along the way.  The journey from Trainee Data Consultant to Delivery Manager I started as a Trainee Data Consultant at Cloud Perspective in lockdown. After completing the Salesforce certifications and Informatica training within the first 3 months, I then qualified as a Data Consultant. I was keen to get involved in technical projects, get as much hands-on experience as possible, and learn many new skills. See Manisha’s Journey Soon, I was leading bigger projects, coordinating project teams, and having additional responsibilities within the Delivery Team.

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Team members queing for Dosa's

A Summer Social to Remember: Our Team’s Gathering at Aston Down 

Cotswolds Community, News / By

What Made This Summer Social Special?  This summer social was an amazing chance for the whole team to gather at the Aston Down office together. It is always nice to get together as a whole group and be able to catch up with everyone in person. The weather at Aston Down really showed up for us as well! We had some great sessions covering lots of different topics, that the whole team got involved in, thereby enhancing the Summer Social. There was also plenty of time for enjoying the sunshine, playing games, and having some fantastic food.  Days like these are a

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Agile Success Story: Our Consultant’s Path to Project Management Mastery 

About our People, Career Development, Certification / By

The spotlight is on Jewel, who has attained the Agile Project Management Practitioner certification! Impressions  What did you think of the Agile Project Management course you followed? I found the course to be very insightful and valuable for my role here as a data consultant. The course structure was easy to follow, it contained clear explanations, and the quizzes at the end of each topic were a great way to test my knowledge. Completing the Agile PM foundation before the practitioner is an effective way to understand the course content without finding it too overwhelming. When working on projects of

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