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Retail Technology Show: Data Is Back in the Spotlight

Industry Insights / By

Last week I attended the Retail Technology Show, and it was clear from the moment I walked into the event that the industry is at a turning point. The conversations weren’t just about what’s possible with AI — they were about what’s practical, what’s working, and what retailers need to get right before any of it delivers real value. AI Hype vs Retail Reality One theme cut through almost every talk I sat in on: AI, and more importantly, how businesses are actually introducing it in a meaningful way. What stood out to me wasn’t just the excitement around AI […]

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What Irish Dreamin’ 2026 Taught Me About Architecture, AI and the Future of Delivery

In the Community, Uncategorized / By

On March 19th 2026, I attended Irish Dreamin’ 2026 — a community-led Salesforce conference in Dublin bringing together architects, developers, consultants, and partners for a full day of learning, conversation, and networking. It was a great opportunity to connect with the ecosystem, share ideas, and get a clearer view of where Salesforce architecture — and AI — are really heading. If I had to summarise the day in one sentence: “A packed day of learning, strong architectural themes, and great conversations — topped off with a few Guinness.” Here are my key takeaways from Irish Dreamin’ 2026: One of the

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Informatica MDM & Data Governance Summit 2026 | New York

Data Strategy, Master Data Management / By

Fiona Millar & Caroline Knowles We travelled from Manchester to New York to attend the Informatica Master Data Management (MDM) & Data Governance Summit! The event was really engaging, packed with insights on Master Data Management (MDM), and lots of exciting developments. The day put a real focus on empowering #AI with Trusted Context and re-framing our view of Data Governance as a stabiliser rather than a brake. We had a fantastic day at the summit and managed to squeeze lots of sightseeing around New York into our trip as well. Women in Data Breakfast The morning kicked off with

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The MDM Journey: Why Governance and Data Quality Are Crucial to MDM Success

Data Strategy / By

Master Data Management (MDM) is often positioned as a technology solution – a platform, a system, an architecture. But in reality, a successful MDM implementation is far more than that. It is a business transformation initiative that depends heavily on strong data governance and high data quality. Across multiple customer engagements – including a recent programme with a global connectivity provider operating across dozens of countries – I’ve seen a consistent theme: when MDM struggles, it’s rarely because of the technology. It’s because governance and data quality weren’t established early enough – or clearly enough. In this customer engagement, the

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Preparing Your CRM for Agentic AI Starts With Your Data

Data Strategy / By

By Miranda Pocock Agentic AI is changing the conversation around CRM. For years, we’ve been talking about systems that log activity, store interactions and help teams stay organised. Useful, yes – but hardly transformative. Now we’re entering a phase where CRM can interpret signals, anticipate needs and support decisions across the entire customer lifecycle. Preparing your CRM for Agentic AI is a shift that feels genuinely exciting. But here’s the part organisations are quickly discovering: none of this intelligence works without the right data foundations. In our new practical guide, developed jointly with Informatica, we dig into why AI agents

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