Salesforce

Retail Technology Show: Data Is Back in the Spotlight

Industry Insights / By

Last week I attended the Retail Technology Show, and it was clear from the moment I walked into the event that the industry is at a turning point. The conversations weren’t just about what’s possible with AI — they were about what’s practical, what’s working, and what retailers need to get right before any of it delivers real value. AI Hype vs Retail Reality One theme cut through almost every talk I sat in on: AI, and more importantly, how businesses are actually introducing it in a meaningful way. What stood out to me wasn’t just the excitement around AI […]

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Informatica MDM & Data Governance Summit 2026 | New York

Data Strategy, Master Data Management / By

Fiona Millar & Caroline Knowles We travelled from Manchester to New York to attend the Informatica Master Data Management (MDM) & Data Governance Summit! The event was really engaging, packed with insights on Master Data Management (MDM), and lots of exciting developments. The day put a real focus on empowering #AI with Trusted Context and re-framing our view of Data Governance as a stabiliser rather than a brake. We had a fantastic day at the summit and managed to squeeze lots of sightseeing around New York into our trip as well. Women in Data Breakfast The morning kicked off with

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Preparing Your CRM for Agentic AI Starts With Your Data

Data Strategy / By

By Miranda Pocock Agentic AI is changing the conversation around CRM. For years, we’ve been talking about systems that log activity, store interactions and help teams stay organised. Useful, yes – but hardly transformative. Now we’re entering a phase where CRM can interpret signals, anticipate needs and support decisions across the entire customer lifecycle. Preparing your CRM for Agentic AI is a shift that feels genuinely exciting. But here’s the part organisations are quickly discovering: none of this intelligence works without the right data foundations. In our new practical guide, developed jointly with Informatica, we dig into why AI agents

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The Next Chapter: Salesforce’s Acquisition of Informatica

Industry Insights, News / By

When Salesforce announced its intent to acquire Informatica, it sparked conversations across our teams and with customers. At Cloud Perspective, we gathered colleagues from sales, consulting, and technology to reflect on what this means – not just for the market, but for the organisations we support every day.  Transformation won’t come from technology alone. It requires a data-driven culture: led by leadership, adopted through collaboration, and sustained by a commitment to do things better. Salesforce’s acquisition of Informatica is a catalyst, but the real change will be driven by how customers choose to harness it.   For over 14 years, Cloud Perspective has helped organisations bridge these gaps – from

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